Spa Therapy – custom CRM for academy and online store
Spa Therapy is one of Romania’s leading academies in massage and therapy, combining physical courses with an advanced online learning platform and a specialized e-commerce store. With the company’s fast growth, it became essential to centralize processes into one solution.
The custom CRM developed by Casîr Agency provides a single platform for managing students, courses, diplomas, online store orders, and financial reports, creating a clear and scalable workflow for the entire business.
The challenges faced by Spa Therapy included:
manual handling of students, course registrations, and diploma issuance,
fragmented management of online orders and customer interactions,
lack of unified reports for courses, events, and sales,
disconnection between the academy’s training platform and the e-commerce store.
Our process involved:
mapping all workflows from both academy and e-commerce operations,
designing a modular CRM with sections for students, courses, orders, and reports,
integrating diploma automation, notifications, and online shop synchronization,
implementing advanced reporting tools with real-time data access,
testing and refining the system with continuous feedback from the Spa Therapy team.
The Spa Therapy CRM now ensures seamless management across the academy and the online store.
Key results include:
improved efficiency in handling students, courses, and customers,
automated and error-free diploma and order management,
reduced time spent on repetitive administrative tasks,
a scalable solution ready to support Spa Therapy’s continued expansion.
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